Return & Refund Policy

Last Updated: August 2, 2026

At Carry Coutures, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully before requesting a return or refund.

Returns

We accept returns within 30 days from the date your order is delivered.

To be eligible for a return:

The item must be unused, unworn, and in the same condition as received.
The item must be returned in its original packaging with all tags and accessories included.
Proof of purchase, such as your order confirmation or receipt, is required.

Non-Returnable Items

The following items cannot be returned:

Items marked as Final Sale
Gift Cards
Personalized or custom-made products
Items damaged due to misuse or improper handling after delivery

Refunds

Once your returned item has been received and inspected, we will notify you by email regarding the status of your refund.

If your return is approved:

Your refund will be issued to your original payment method.
Refunds typically appear within 5–10 business days, depending on your bank or payment provider.

Late or Missing Refunds

If you have not yet received your refund:

Check your bank account again.
Contact your credit card provider, as processing times may vary.
Contact your bank for additional information.

If you have completed these steps and still have not received your refund, please contact our customer support team.

Exchanges

We replace items only if they are:

Defective
Damaged during shipping
Incorrect items sent by mistake

To request an exchange, please contact us with your order number and clear photos of the item received.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Original shipping charges are non-refundable unless the return is due to our error.
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned packages.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please include:

Your order number
A description of the issue
Clear photos of the product and packaging

Our support team will review your request and provide an appropriate solution as quickly as possible.

How to Start a Return

To initiate a return or refund request, please contact our customer support team. We will provide you with return instructions and assist you throughout the process.